Balancing Personalization with Brand Consistency

Balancing Personalization with Brand Consistency

From IBM thinkLeaders

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thinkLeaders tells the stories behind AI and business transformation through engaging interviews with top entrepreneurs, technologists, and researchers at the forefront of disruption. Join host Amanda Thurston as she and her guests offer insights and advice on strategic, data-driven leadership, and innovation. It is a deep dive into emerging technologies that unpacks and explains the issues, having some fun along the way. Brought to you by IBM.

Does personalization truly scale? If so, how can we balance one-to-one personalization with brand consistency?

In this episode of thinkPod, we are joined by Tameka Vasquez (marketing strategist and professor) and Oliver Christie (futurist and founder of Foxy Machine).

We talk to Tameka and Oliver about creating customer experiences that resonate, the beauty of simplicity and being jargon-free, and whether or not AI will replace human creativity with marketing. We also tackle whether marketers have been tone-deaf and the difficulties of hyper-personalization.

Some of the questions we tackle include:

  • Is there a place for artificial intelligence in marketing?
  • How can we balance the customer experience with automation tools?
  • Does personalization truly scale?
  • Have marketers become tone-deaf?
  • How much will AI replace creativity?

 

Some quotes from our discussion:

“Let’s just start asking better questions. Let’s just start challenging the status quo. Let’s start looking at what we’re doing across the various functions at an organization and figure out what we can do better, how we can optimize, how we can grow, how we can design a future.” – Tameka Vasquez

“I always think of AI as simply a set of tools. Some are more sophisticated than others, but really it’s what do you do with that tool? How are you going to use it? And I think we’re still quite early on in the conversation as to what we should be doing.” – Oliver Christie

“And at the end of the day, we’re really just talking about reaching customers where they want to be reached and making sure that we’re creating experiences that resonate.” – Host Amanda Thurston

“I’m a big believer in simplicity and I think the reason I’m super excited about the possibilities of data and of artificial intelligence and all of these tools and technologies is because hopefully it just gets us to a place of simplicity.” – Tameka Vasquez

“The data we’ve got and the tools, we’ve got are more sophisticated, but the questions we’re asking are not.” – Oliver Christie

 

OLIVER CHRISTIE

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